Provide comprehensive administrative support to the Customer Success Team
Act as liaison between Customer Success, customers, and other internal departments when handling requests and inquiries
Coordinate, schedule, and organize meetings and arrange travel accommodations and logistics, as needed
Submit and reconcile expense reports accurately and in a timely manner
Prepare agendas and take detailed, accurate meeting minutes for standing and ad-hoc meetings
Draft, edit, and distribute emails, correspondence, memos, letters, and other communications
Create and support the development of data visuals, presentations, and communication materials as requested
Print, prepare, and organize materials for meetings and presentations
Deliver clear, concise, and professional communications across teams
Listen attentively during meetings and discussions and ask clarifying questions to ensure accurate documentation
Perform data entry and maintain records using Microsoft Excel, Microsoft OneNote, and other business applications
Coordinate Health Fairs for our customers across the United States
Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
Coordinate customer materials requests & efficiently control all inventory of materials
Establish and build strong working relationships with other team members
Responsible for filing, data entry, shipping, and special projects as requested
Performs other duties as assigned.

2+ years of administrative work experience required
2+ years of relevant work experience supporting a Customer Success/Account Management Team preferred
High School degree required
bachelor's degree in related field, preferred
Strong proficiency in Microsoft Excel, Word, and Power Point
Self-starter with ability to multi-task and work autonomously
Excellent organizational and project management skills
Effective interpersonal and communication skills

Administrative Assistant – Customer Success

Key skills