Business Systems Manager

Role Overview

• Performs analysis to assess business and user needs
• Gathers, defines, and documents high level and detailed business and technical requirements
• Researches and develops innovative system solutions that use the system/product the most effectively
• Quantifies the business value of proposed system solutions
• Recommends and coordinates development/enhancements to meet customers' needs.
• Defines the impacts of project objectives to the system and business by using industry knowledge and system specifications
• Assesses technical design from vendor for traceability to business requirements
• Assesses technical designs from vendor for thoroughness, impacts to system including performance and capacity
• Identifies, captures and reports the operational metrics and data to measure the use and effectiveness of a system enhancement or a product
• Supports system and data architecture needs by applying NASCO policies and standards as appropriate throughout product/project delivery.
• Develops test strategies and test plans
• Performs user acceptance testing and validate results
• Identify and document user acceptance test defects
• Partner with Plan(s) and vendor to resolve test defects
• Create Plan-readiness criteria and assessment
• Conduct post-production check out
• Facilitate walk through of system changes and test results
• Operates within resource (time and money) constraints to achieve results
• Obtain customer sign off on project deliverables
• Provides training and quality assurance as needed to peers and customers in areas for which you are a SME
• Promotes, recommends, and participates in process improvement activities
• Mentors less experienced team members
• Develops skills and gains knowledge to be a SME in multiple system areas.
• May provide approval of less experienced team members' test deliverables.
• Communicates effectively (verbal and written)

Requirements

• 6-10 years experience as Business Systems Manager or related technical position
• Previous experience participating in large software development or implementation projects
• Previous experience in developing and implementing software testing strategies
• Previous experience working with customers and end users
• Previous experience in working with software vendors or in implementing vendor custom developed applications
• Proficient in Excel, Word, Outlook, PowerPoint software tools
• Excellent written and oral communication skills
• Ability to develop good, effective working relationships with customers through minimal contact
• Exceptional attention to detail
• Strong sense of urgency
• Bachelor's degree in business or technology or work equivalent
• CBAP or CAPM certification required within 18 months from date of hire

Benefits

• Physical and Mental Health Benefits
• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program
• earn insurance discounts or credit towards health-related items
• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs
• mobile, technology services, etc., to help you save money