eDiscovery Technical Services Engineer – 3rd Shift

Role Overview

• Implementation and support of eDiscovery applications and infrastructure
• Support knowledge with eDiscovery applications on frontend and backend
• Perform monthly Windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates
• Knowledge of deploying Qualys jobs
• Deploying and creating Virtual Machines
• Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Create and edit documentation of internal processes and procedures
• Communicate with customers regarding incident progress
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise

Requirements

• Comprehensive knowledge of eDiscovery applications, including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace
• Strong understanding of application requirements and infrastructure
• Relevant training and certifications
• Administration of Windows Server 2012 and above
• Ticket management, issue tracking, change log management
• Scripting & Automation
• Microsoft IIS
• Microsoft Clustering
• Firewall Administration (SonicWALL preferred)
• Advanced Networking
• Virtualization administration (VMWare preferred)
• Storage (SAN, NAS, DAS)
• Intermediate to advanced knowledge of Relativity, NUIX, Reveal or other software platforms
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus

Tech Stack

• Cloud
• Unity
• VMware

Benefits

• remote-first work environment
• high-value, low-cost BCBS health insurance plan
• 401(k) with company match
• ample time off including a full week in December
• paid parental leave for primary and secondary caregivers
• wellness reimbursement program
• additional perks