Key skills
Collaboration
About this role
Role Overview
- Act as the primary point of contact for claims matters related to Elders Insurance agency-managed claims
- Provide expert claims support and coaching to agency staff, ensuring they understand and effectively apply claims processes and strategies.
- Maintain excellent client relationships with the insured, agents, service providers, and the broader community
- Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets and ensure in lines with all legislation, industry codes, and company policies
- Review and analyse claims trends, providing insights and feedback to claims teams/underwriters/risk assessors to enable appropriate actions
- Deliver proactive advice, guidance, and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies.
- Foster collaboration and continuous improvement with the Claims Service Centre
- Some travel will be required for this position including interstate
Requirements
- Proven experience in property or motor claims
- Catastrophe event claims experience advantageous
- An understanding of, and demonstrable application of, the General Insurance Code of Practice
- Excellent customer service and relationship building skills
- Collaborative work with Claims, Business, and Customer groups, along with a working knowledge of the insurance process from application to claims resolution.
- Experience with distribution channels, which is essential for effective claims management and resolution.
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services