About this role
Role Overview
- You will be the primary contact for technical support in the EMEA region and take responsibility for our customers’ concerns.
- You will analyze and prioritize incoming inquiries and customer requests and develop technical solutions using various remote and diagnostic tools (e.g., HoloLens).
- When needed, you will act as a moderator between customers and other specialist departments.
- In addition, you will undertake field service assignments as a service technician, including installation, maintenance, and repair of our systems on-site at customer locations.
- Documenting and following up on your assignments, as well as actively contributing to knowledge management, are also part of your responsibilities.
Requirements
- Completed vocational training in electrical engineering or mechatronics, alternatively a technician qualification in one of these fields or a comparable qualification
- Professional experience in field service and in dealing with customers
- Technical affinity and experience with service and diagnostic tools
- Very good German and English skills
- Willingness to undertake multi-day business trips domestically and abroad (EMEA)
- Valid driving licence
Benefits
- Flexible working time arrangements
- 30 days of annual leave
- Company car, available for private use
- Childcare allowance/subsidy
- Health and wellbeing offers, including Wellhub and JobRad
- Relocation expense reimbursement
- Targeted training and development opportunities
- On-site staff canteen
- Employee corporate benefits
- Option to take a personal sabbatical