Determine covered failures by reviewing vehicle service agreements
Determine the need for inspection and interpret policy coverage
Research all facts for multiple product lines including automobiles, recreational vehicles, and power sports
Interact directly with customers and repair facilities with occasional contact directly with the client
Respond to and resolve issues encountered by clients and customers in a timely and positive manner
Ensure that all customer/client requests are responded to in a timely manner and meaningful solutions are proposed and implemented
Adjust and document all claims within departmental standards to ensure compliance with all Department of Insurance Regulations
Adjudicate claims with accuracy by working directly with the repair facility, inspection and parts vendors and other resources

High school diploma or GED
Automotive experience, such as Official automotive training through a college or other training program, experience as a Service Advisor or Technician, working in a Parts department or as a Lube Technician
2 years of customer service and automotive experience (ex. technician; service writer; parts specialist etc.)
2 years of experience using computers with multiple windows and applications
Ability to quickly adapt to change, proactively recognize process improvement opportunities
Ability to process time-sensitive data and information from multiple sources, including data from mainframe systems
Ability to work collaboratively with others to generate ideas or resolve problems
Excellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of the organization
Bilingual in English/Spanish is a plus: the ability to speak, read and write the Spanish language fluently

Associate Mechanical Claims Adjuster

About this role