IT Service Desk Analyst
North Carolina, United States of America
Full Time
2 weeks ago
$51,942 - $69,471 USD
No Visa Sponsorship
Key skills
TCP/IPRemote Work
About this role
Role Overview
- Provide first and second level support for all technology used within the agency
- Respond to Service Desk tickets
- Deploy IT equipment and test patches
- Train end-users
- Evaluate best support actions based on available resources
- Function as a backup to other IT roles as needed
Requirements
- High School diploma/GED and three (3) years of experience in PC software and hardware installation and troubleshooting
- TCP/IP Fundamentals
- Windows Operating Systems, and Microsoft Office Products (Windows 10/11, MS Office 2019, or M365)
- Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools, and security incident response)
- Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions.
- Applicable certification(s) may be substituted to equivalent degree and experience requirements
- OR Associate’s degree in Information Technology, Computer Science, Computer Engineering, Business, or similar disciplines, and one (1) year of experience in the same areas mentioned above.
- Must have a valid driver’s license.
- Must reside within Trillium’s Catchment of North Carolina.
- Must be able to travel within catchment as required.
Tech Stack
- TCP/IP
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies