About this role
Role Overview
- Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries
- Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team
- Learn continuously about tech and platform updates
- Work with team members to test and improve performance using the platform
- Become a subject matter expert (SME) on the InEvent product
Requirements
- Speak fluent English
- Are within the ages of 18
- 25
- Have an undergraduate degree or will be graduating soon
- Can multitask and balance working for 40 hours per week without interruptions
- Are resilient with a positive can-do attitude
- Understand the need to #keeplearning
- Own a personal computer and a stable internet connection
Benefits
- 10 days allocated PTO
- Birthday gifts
- Join our happy hour celebrations
- Participate in team challenges and win fantastic prizes
- Grow your professional network