About this role
Role Overview
- Support InEvent clients via chat support, emails, and virtual calls
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT)
- Identify issues with customers, investigate queries, and report issues and/or potential improvements
- Learn continuously about tech and platform updates
- Work with team members to test and improve performance using the platform
- Become a subject matter expert (SME) on the InEvent product.
Requirements
- Fluent English
- Aged 18
- 25
- Undergraduate degree or soon graduating
- Ability to multitask for 40 hours per week
- Resilience with a positive can-do attitude
- Understanding of the need to #keeplearning
- Own a personal computer and stable internet connection.
Benefits
- 10 days allocated PTO
- Birthday gifts
- Join our happy hour celebrations
- Participate in team challenges and win fantastic prizes
- Grow your professional network.