Greenville, North Carolina, United States of America
Full Time
3 hours ago
Visa Sponsor
Key skills
AIGenerative AIChange ManagementCommunication
About this role
Role Overview
Act as an on-demand AI coach, supporting employees and teams through 1:1 and small-group sessions to help them apply AI to real workflows.
Partner closely with stakeholders to translate business needs into practical AI-enabled use cases.
Troubleshoot AI and AI-enabled workflow issues, providing timely, hands-on support to ensure seamless user experiences.
Guide users in responsible AI usage, validation, and governance-aligned practices across commercial and internal AI tools.
Coach users on advanced capabilities within tools like Microsoft Copilot, including applying pre-built agents (e.g., Researcher, Analyst) and enabling simple workflow automations or lightweight agent use cases.
Travel to DPR offices and project sites (~25%) to deliver in-person coaching, workshops, and working sessions.
Support end-to-end AI enablement programs, from foundational AI literacy to advanced, role-specific applications.
Create educational materials and resources that help employees understand AI concepts and explore practical applications.
Deliver live training sessions (in-person and virtual), office hours, and ongoing learning forums.
Support behavioral change by embedding AI into how people actually work—not just how tools are introduced.
Track adoption metrics, engagement, and usage data to assess effectiveness and guide continuous improvement of training and coaching programs.
Gather feedback from users and stakeholders to iteratively refine content, tooling guidance, and enablement strategies.
Serve as a trusted advisor and internal evangelist for responsible, effective AI usage.
Partner with AI builders, product teams, IT, and security to align enablement efforts with platform capabilities, governance, and roadmap priorities.
Prepare and deliver high-quality internal and external communications, including presentations, reports, demos, and stakeholder updates.
Stay current on emerging generative AI tools, enterprise adoption patterns, and best practices.
Requirements
Bachelor’s degree or equivalent practical experience.
2+ years of experience in AI adoption, digital transformation, enablement, training, consulting, or change management.
Proven experience designing and delivering training for technical and non-technical audiences.
Strong hands-on proficiency with generative AI tools such as ChatGPT, Microsoft Copilot, and similar platforms.
Demonstrated ability to coach individuals 1:1 and translate complex concepts into practical, relatable guidance.
Excellent communication, facilitation, and interpersonal skills.
Comfort operating in ambiguity and adapting content for audiences at different levels of AI maturity.
Willingness and ability to travel approximately 25% of the time.