Providing exceptional technical support to clients utilizing our suite of products.
Troubleshooting and resolving complex technical issues.
Performance optimization, ensuring clients have a seamless experience.
Collaborating cross-functionally with teams across Engineering, Product Management, and Professional Services to deliver solutions and customer satisfaction.
Identifying and escalating recurring issues to development teams to improve product functionality.
Serving as a technical advisor to clients on best practices for leveraging products to meet business goals.
Performing performance optimization of products and solutions.

3 to 6 years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.
Proficiency in Ruby programming, with a general to advanced level of expertise.
Working knowledge of Python and its application in software development and support.
Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems).
Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.)
Demonstrated ability to quickly understand business requirements and expectations.
Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.
Detail-oriented with strong organizational skills.
Prior experience working on Business Process automation/management tools is a plus.
Liquid templating language experience is a plus.
Excellent Microsoft Office Suite and general documentation proficiency.
Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment.
Experience in the legal industry is a plus but not required.
Bachelor’s degree in computer science, MIS or a related discipline is preferred.

Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.

Solution Engineer II

Key skills