Communications Advisor

Role Overview

• Develop the caisse's annual communications activities plan based on the allocated budget.
• Provide recommendations to managers on strategies and communication activities targeting various clientele groups, community organizations, officers and employees to increase visibility and appeal.
• Assist managers in carrying out these activities.
• Advise managers on the development, improvement and implementation of communications solutions, programs and tools.
• Assist in developing, monitoring and implementing the communications action plan (internal and external), in line with Desjardins Group's targeted results and strategic priorities.
• Maintain the caisse's and Desjardins Group's positive image by identifying potential risks and informing the caisse's general management and relevant partners.
• Monitor activities related to service quality for members and customers (e.g., surveys, complaint handling).
• Receive, assess and recommend sponsorship, donation and subscription requests and perform follow-up activities related to approved funding levels.
• Assist the manager in negotiating sponsorship, donation and subscription agreements.
• Assist with producing the caisse's corporate social responsibility (CSR) report.
• Oversee the organization of various caisse events, including logistics and speechwriting (e.g., annual general meetings, special meetings), and produce the annual report.
• Analyze, select and ensure the quality of communication materials intended for members and customers (e.g., letters, mass mailings).
• Produce and distribute a variety of communications (e.g., for local newspapers and internal channels).
• Support caisse representatives in maintaining business relationships with various clientele groups and community organizations.
• Assist with organizing events for customers and community organizations (e.g., information sessions, conferences, school caisse activities).
• Moderate social media communities: draft informational content for publication (e.g., advertisements, videos) and ensure the overall relevance and coherence of comments and interactions.
• Identify needs and perform follow-up activities for ad placement mandates in collaboration with involved partners.
• Follow up on Desjardins Group merchandising proposals (e.g., ordering promotional materials for all caisse sites, posters).

Requirements

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Knowledge of products and services offered to caisse members, as well as those provided by Desjardins business centres, components and distribution networks, and competitors
• Knowledge of the external environment
• Excellent command of written French, including spelling and grammar
• Knowledge of communication and advertising methods, techniques and tools
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Knowledge of the democratic structure of the caisses and the Desjardins network
• Action-oriented
• Business insight
• Customer focus
• Appreciation of diversity
• Interpersonal savvy
• Ability to learn quickly

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined-benefit pension plan providing predictable, stable retirement income
• Group insurance, including telemedicine
• Reimbursement for health and wellness expenses and telework equipment