Manage user setup, roles, profiles, permissions, and security settings
Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues
Ensure Compliance with security and access governance policies
Monitor system usage and adoption to recommend improvements
Maintain page layouts, workflows, validation rules, and approval processes
Perform data audits and investigations across systems to enhance firmographic information
Fix data issues following standard operating procedures and data policies
Monitor and Manage Salesforce case queues to meet SLAs
Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles
Provide documentation for implementation changes to data quality standards
Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency
Support UAT and deployments while developing training materials to empower our end users

3+ years of experience as a Salesforce Administrator (Sales Cloud)
active Salesforce Administrator certification (ADM-201)
demonstrable experience executing data quality analysis within complex, federated system architectures
experience in Sales Operations support
basic understanding of data providers like ZoomInfo
ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner

Systems Ops Administrator

Key skills