Maintains a well-organized and efficient book of CGL bodily injury and Auto bodily injury claims across Canada (excluding Quebec).
Handle claims start-to-finish including investigation, coverage review, reserve management, negotiating, and settlement in a cost-effective manner.
Engage in thorough investigation of moderate to high complexity claims through communication with insureds, claimants, and plaintiff counsel.
Works with Independent Adjusters/surveyors and defense counsel in accordance with established guidelines.
Reviews and assess liability exposure based on legal principles and case analysis reports.
Attends settlement meetings, mediations and pre-trials.
Ensure timely issuance of settlement funds and disbursements.
Completes proper internal reports in a timely manner and sent to the appropriate Head Office department.
Contributes to profitability through managing expenses as per file handling best practices.
Work closely with all levels of CNA’s internal and external broker business partners to share knowledge and developments on claims.
Makes recommendations on claims policy and processes to further enhance the claim department.
Able to react to change productively and handle other essential tasks and projects as assigned.

At least 6-8 years of experience in Commercial General Liability Bodily Injury and Auto Bodily Injury.
Strong experience investigating and settling claims directly with claimants and plaintiff counsel.
Sound understanding of litigation principles and practices for Tort Provinces.
Knowledge and experience in Accident Benefits is advantageous but not mandatory.
Excellent written and verbal communication skills.
Solid time management and organizational skills. Ability to identify and prioritize important tasks while handling high volumes of work.
Client and broker service focused.
Strong knowledge of industry trends, issues, and regulations.
Strong analytical, interpretation, organizational and time management skills.
Ability to conceptualize details and develop action plans for problem solving and decision making.
Ability to work both independently and within a team environment.
Comfortable working in a paperless and technologically based environment. Comfortable utilizing AI for day-to-day tasks.
CIP, FCIP, CRM preferred

comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals

Senior Claims Adjuster

Key skills