You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience, curiosity, and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft

Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
Previous MSP experience Required
Reliable Transportation and Current Driver's license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively, maintaining poise and focus
Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
Bachelor's degree (in a related field) or equivalent experience

IT Help Desk, Field Engineer

Key skills