Own the post sales customer relationship.
Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources.
Set the proper expectations for the customer journey to include migration, health checks, business reviews, and renewals.
Schedule the first business review during the onboarding session.
Lead a series of communications and “check in” meetings throughout the lifecycle of the customer.
Conduct formal Azul Business Reviews.
Follow up reviews of migration plans and progress.
Provide Product feature updates.
Act as a liaison for customer requests, questions, and escalations.

7+ years' experience in either Customer Success, Customer Support, or Sales Engineer role
BS or MS in computer science related degree
Demonstrated experience in technical role, preferably in software or complimentary industry
Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers.
Project management experience a plus
Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred
Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics.
Excellent Presentation skills as well as verbal and written communication skills

Customer Success Manager

Key skills