Support field sales in helping customers understand the value of the Kong API Management platform
Understand and help establish customer requirements and grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
Support PoCs throughout the entire evaluation process
Ensure 100% customer satisfaction across assigned set of accounts
Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
Create technical documentation for DevOps, implementations, and services engagements

1-3 years software engineer and/or sales engineer management experience at SAAS, Open Source or Enterprise Software company.
Solid understanding of cloud computing trends and open source business models.
Strong listener and communicator.
Experience with Docker is a plus.
Fluent working on Linux OSes is a plus.
Familiarity with CD/CI pipeline is a plus.
Knowledge on Kubernetes, DCOS/Mesos and Docker Swarm is a plus.

Commercial Solutions Engineer

Key skills