Prepare, review, and process standard customer invoices in accordance with established procedures.
Manage dropship customer billing, ensuring accurate documentation and timely invoices.
Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
Process vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
Maintain accurate billing records and documentation for audit and reporting purposes
Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction

High school diploma or equivalent; associate or bachelor’s degree in accounting, finance, or related field preferred.
2+ years of billing, accounts receivable, or related accounting experience.
Experience with Stampli and NetSuite preferred.
Strong attention to detail, organizational skills, and customer service mindset.
Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel).
Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Billing Specialist

Key skills