Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of application support experience
3+ years of Platform experience in Kubernetes / container orchestration
2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
2+ years of Data Stores & Caching experience with MongoDB, Redis
2+ years of Resilience experience with Resilience4J, retry/replay patterns
2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
Demonstrated ability to productionize new platforms, not just support them
Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
Experience working with event-driven, distributed architectures
Comfortable operating in early-stage, ambiguous transformation environments.

Lead Application Support Engineer

Key skills