Customer Success Assistant

Role Overview

• Support the Customer Success team in serving managers and clients, providing support for day-to-day operational requests
• Send communications using internal tools (email, WhatsApp, and others)
• Configure, parameterize, and customize campaigns and features on the platform
• Conduct training sessions and presentations for clients on product usage
• Perform testing and validations prior to deliveries and go-lives, ensuring implementation quality
• Identify, analyze, and assist in resolving technical and operational issues
• Develop support materials, such as user guides, FAQs, and client documentation
• Organize tasks and track deadlines to ensure on-time delivery
• Work collaboratively with internal teams (product, technology, creative, support, etc.) to enable deliveries and improvements
• Support identifying continuous improvement opportunities in processes and the customer experience
• Develop an understanding of the client's business, market, and competitors, contributing suggestions for evolution

Requirements

• Reside in São Paulo or surrounding area
• Strong verbal and written communication skills
• Organized with a strong sense of priority
• Proficiency with Microsoft Office suite
• Able to work well in a team
• Proactive and problem-solving oriented
• Preferred qualifications:
• Experience in customer service or Customer Success
• Experience with SaaS platforms
• Experience with communication tools (email, WhatsApp, etc.)
• Basic understanding of logical or technical processes

Benefits

• Ifood Benefits card: R$ 1,120.00 per month
• Access to physical and mental health programs through partners, including gym network and telehealth