Build and scale the clinical operations function from the ground up — how reviews are conducted, how knowledge is codified, how quality is measured.
Recruit and manage the specialty expert bench — fractional clinical advisors when entering new verticals, full-time specialty leads as specialties mature — plus reviewers and coding specialists across mental health, ABA, hospice, home health, and nutrition.
Set the KPIs and quality metrics for clinical accuracy, review turnaround, and operational efficiency.
Partner with product and engineering to translate clinical standards, payer requirements, and specialty nuance into actionable product logic.
Own the feedback loop between what our platform catches in the field and how our clinical intelligence evolves.
Be the clinical voice in customer conversations, QBRs, and strategic discussions with healthcare executives.

5+ years of operations, strategy, or clinical operations experience at a healthcare or digital health company.
You've built and scaled a team or function from scratch — not inherited one, built one.
You operate at startup pace: default to action, keep communication tight, and treat delay as a cost.
You understand clinical workflows deeply, whether through direct clinical experience, managing clinical teams, or operating in clinical domains for years.
You're a systems thinker who designs scalable processes without over-engineering them.
You translate clinical nuance into clear direction for product and engineering teams who don't speak the same language.
You learn quickly, thrive in ambiguity, and aren't afraid to adjust course as we grow.

401(k) Retirement Savings Plan
Equity Compensation
Dinner Provided via DoorDash & stocked kitchen for NY employees
Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
HSA / FSA
11 paid holidays each year
Unlimited PTO
Training and professional development
Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

Clinical Product Manager

Key skills