Provide technical and functional support for ERP system users across different business units
Troubleshoot and resolve ERP system issues, escalating complex problems to appropriate teams
Assist in ERP implementations, upgrades, and system configurations to meet business requirements
Develop and maintain ERP user documentation, training materials, and best practices
Work closely with IT, Finance, Supply Chain, and Operations to ensure ERP alignment with business needs
Monitor ERP system performance, security, and data integrity, ensuring compliance with organizational policies
Conduct training sessions for end-users to improve ERP adoption and proficiency
Collaborate with ERP vendors and third-party support teams for issue resolution and enhancements
Participate in system testing, integration, and process improvement initiatives
Stay updated on ERP trends and emerging technologies to enhance system capabilities

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field
3+ years of experience in ERP support, administration, or a similar role, ideally with NetSuite
Strong understanding of ERP systems (SAP, Oracle, Microsoft Dynamics, etc.) and business processes
Experience in troubleshooting, system configurations, and user support
Proficiency in SQL, Excel, and reporting tools is a plus
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment and handle multiple priorities

ERP Support Consultant

Key skills