Direct management of assigned projects and accounts
Reports to Manager, Program Account Management, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, Branding, IT and Finance
Responsible for project management of all client implementations
Coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services
Proactively communicate with clients, identifying and prioritizing client issues/concerns
Coordinate with appropriate internal departments to provide response and/or solutions
Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration
Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies
Management of custom client inventory and program renewals
Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed
Provide Account Management subject matter expertise to cross functional teams

Bachelors degree required or equivalent combination of experience and training
2+ years proven success in client / account management / sales environment
Proven experience in diverse internal systems and system processing and problem resolution
Excellent verbal, written and presentation skills
Excellent interpersonal skills to manage client relationships
Self-directed with strong analytical, project management skills
Strong technical and organizational skills
Proficient in MS Office suite of products
Some travel required

Account Manager II

Key skills