Primary contact point for end users via phone/Chat/self-service tickets
Qualify and Open tickets for remediation of events
Triage Tickets to respective teams
Regular update and follow up on tickets in the queue
Follow up tickets till closure
Ability to manage a variety of technically complicated tasks effectively
Experience in Remote support and troubleshooting skills
Understanding of Basics Hardware accessories / devices and peripherals
Should be flexible for rotational shifts
Excellent oral and written communications skills
Exposure in practicing ITIL standards for Infrastructure management
Good knowledge in Utility software technical knowledge such as Antivirus and others.

Experience 3-5 Years
Primary contact point for end users via phone/Chat/self-service tickets
Qualify and Open tickets for remediation of events
Triage Tickets to respective teams
Regular update and follow up on tickets in the queue
Follow up tickets till closure
Ability to manage a variety of technically complicated tasks effectively
Experience in Remote support and troubleshooting skills
Understanding of Basics Hardware accessories / devices and peripherals
Should be flexible for rotational shifts
Excellent oral and written communications skills
Exposure in practicing ITIL standards for Infrastructure management
3+ years of call taking profile with core Help Desk Skills
Basic Understanding of the Enterprise IT Infra set up
Basic knowledge on Active Directory
3+ years’ experience supporting wide multiple versions of operating system
Basic O365 Administration using Office365 Admin Console
Strong writing and documentation skills
Good knowledge on trouble shooting email client issues like Outlook
Excellent Hardware and software troubleshooting skills
Good understanding in handling Microsoft office suite functionality and troubleshooting skills
Fluent in English, in both oral and written communication
Good knowledge in Utility software technical knowledge such as Antivirus and others.

IT Service Desk Consultant

Key skills