About this role

Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally.
Cultivating a strong, collaborative, and rewarding team culture focused on accountability, results, and continuous improvement across all regions.
Ensuring strong cross-organizational collaboration and leading global process standardization, alignment, and planning.
Leading and executing key transformational initiatives that enhance efficiency and drive significant business impact across the entire support organization.

Minimum of 8+ years in Technical Support and at least 2+ years in a management role leading technical teams.
Proven experience managing teams responsible for Product Support.
Strong working knowledge of the Salesforce/Slack platform and proficiency with enterprise-level support tools and technologies.
Demonstrated expertise in complex escalation management, cross-functional collaboration, and the development and delivery of technical training.

Technical Support Engineering Manager

Key skills