Operations Director

Role Overview

• Design, improve, and standardize cross-functional operating processes to ensure structure, efficiency, scalability, and consistency across the organization.
• Build and strengthen operational systems, frameworks, and governance mechanisms that increase predictability, quality, accountability, and execution discipline.
• Bring best practices and adaptable operating models from Martech, technology, SaaS, consulting, and other high-growth service environments.
• Integrate Martech, AI, automation, and workflow tools into day-to-day operations to improve productivity, visibility, speed, and accuracy.
• Promote a culture of continuous improvement by identifying structural inefficiencies and implementing practical, scalable solutions.
• Lead the company’s day-to-day operational engine, including capacity planning, workload balancing, resource allocation, and delivery coordination across teams.
• Monitor operational and delivery risks proactively, identify bottlenecks early, and drive fast, effective resolution across stakeholders.
• Ensure strong coordination and seamless collaboration between Sales, Client Services, Creative, Media, Strategy, Technology, and Finance.
• Improve operational clarity and discipline across handoffs, planning routines, prioritization, and execution follow-through.
• Act as a trusted thought partner to the CEO on operational health, business performance, structural gaps, and scaling priorities.
• Translate strategic priorities into clear operational action plans, decision frameworks, and execution rhythms.
• Help leadership evaluate trade-offs, challenge assumptions constructively, and identify opportunities to improve how the business operates and grows.
• Build and oversee operational dashboards, reporting frameworks, and management routines that increase visibility across the business.
• Track and analyze key indicators such as capacity, utilization, profitability, delivery performance, forecasting accuracy, timelines, and service quality.
• Develop a strong understanding of how sales, client needs, solution design, technology enablement, and delivery execution connect to business performance.

Requirements

• 8–12 years of experience in Operations, Business Operations, PMO, Delivery Management, Revenue Operations, or similar cross-functional leadership roles.
• Strong preference for experience in Martech, technology, SaaS, consulting, digital product, or other high-growth service organizations; experience beyond traditional marketing or creative agencies is highly valued.
• Proven track record leading operational transformation, process design, cross-functional execution, and business scaling initiatives.
• Experience working with more than one operating framework, methodology, or management model, with the ability to adapt and apply what best fits the business.
• Strong understanding of how operations connect with sales, client service, technology, finance, and delivery in a growth-focused business.
• Strong analytical and financial acumen, with experience interpreting KPIs, dashboards, forecasting, profitability metrics, utilization, and operational performance data.
• Ability to question constructively, identify patterns and risks, and turn data into practical recommendations and smarter decisions.
• Experience serving as a strategic advisor or close business partner to senior leadership and/or CEO-level stakeholders.
• Strong experience in capacity planning, workflow optimization, delivery risk management, prioritization, and operational governance.
• Proficiency with ERPs, CRMs, project management platforms, BI/reporting tools such as Power BI or Looker Studio, and process automation solutions.
• Exceptional leadership, communication, influence, and problem-solving skills.
• Ability to operate effectively in fast-paced, ambiguous, and evolving environments.
• Fully bilingual in English and Spanish (required).

Benefits

• Flexible work arrangements
• Professional development opportunities