Contacts both new and existing customers to sell new and recurring business
Creates and delivers proposals to customers
Receives orders from customers and internal sources, reviews them for accuracy and send in for processing
Ensures customer satisfaction and retention by providing excellent customer service and support, resolving any customer concerns or issues
Accurately records information in CRM for forecasting
Continues to stay up to date on company and customer technology to remain a trusted partner
Sells complex products / services; utilizes knowledge of products / services and industry to evaluate and recommend best solutions to customers
Strategic sales process; established base of accounts and stable revenue responsibility
May utilize knowledge of industry to recommend updates or changes to product and service offering
Other duties as assigned

High School Diploma or equivalent
3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment
BA/BS preferred
Sales experience required.
Strong verbal and written communication skills
Intra-departmental communication for purpose of alignment/information sharing
Working understanding of company products / services
Experience with the collaborative selling process
Utilizes sales techniques effectively and developing familiarity with industry
Ability to identify and cultivate sales from new and/or existing customers
Ability to complete sales with minimal supervision
Fluency in Microsoft Office applications (Outlook, Word, Excel)
Basic understanding of SAP ERP and Microsoft Dynamics CRM systems
Travel requirement 5%

Inside Sales Specialist

Key skills