Develop and maintain product documentation, including user guides, training manuals, release notes, and online help content.
Design and deliver product training programs for clients and internal teams.
Administer and maintain the LMS (Moodle), including course setup, user management, tracking, and reporting.
Upload, organize, and update training content within the LMS.
Collaborate with product managers, developers, and subject matter experts to gather and validate technical information.
Translate complex technical concepts into clear, concise, and user-friendly content.
Create and update learning materials such as presentations, e-learning modules, and job aids.
Support onboarding and continuous development of employees through structured training programs.
Ensure consistency and quality across all documentation and training deliverables.
Participate in product releases by updating documentation and training materials accordingly.
Gather feedback from users and stakeholders to continuously improve learning content and documentation.

Bachelor’s degree in Education, Technical Writing, Business, Information Systems, or a related field.
Proven experience in technical writing and/or instructional design.
Experience delivering training (preferably in an enterprise or SaaS environment).
Experience administering an LMS, preferably Moodle.
Strong ability to simplify complex information for different audiences.
Excellent written and verbal communication skills.
Familiarity with documentation tools and learning platforms (LMS, e-learning tools).
Strong organizational skills, time management skills and attention to detail.
Experience working within Professional Services or customer-facing teams.
Experience with multimedia content creation (Microsoft Services, videos, tutorials, interactive learning).

Learning & Development (L&D) Specialist

Key skills