Customer Support Associate

Role Overview

• Handle inbound customer phone calls via RingCentral
• Respond to customer inquiries across Email/ticketing system (Zendesk), SMS (Klaviyo), Messaging platforms (Meta and other channels)
• Maintain and manage ticket queues to prevent backlog
• Proactively follow up on open or unresolved tickets
• Coordinate with store locations and warehouse teams to check inventory availability, verify order status, and resolve customer issues efficiently
• Communicate clearly and professionally across all channels
• Escalate complex or sensitive issues when necessary

Requirements

• Strong written and verbal communication skills
• Comfortably handle phone, email, and messaging support simultaneously
• Highly organized and detail-oriented
• Able to take ownership and follow through without reminders
• Comfortable switching between multiple tools and platforms
• Reliable and consistent with response times
• Experience with customer support tools or CRM systems (preferred)
• Experience in e-commerce or retail (preferred)
• Familiarity with sports cards or collectibles (preferred)

Tech Stack

• Switching

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance