Key skills
CloudProduct ManagementCommunication
About this role
Role Overview
- Ensure B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps).
- Assist Ocean & Elastigroup customers integrating with Flexera One platform.
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, and publish articles for Flexera's Knowledge Base.
- Communicate with Product Management and Engineering regarding defects and enhancement requests.
Requirements
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills.
- Possesses intellectual curiosity.
- Eagerness to learn new technologies/skills.
- Possess excellent communication and interpersonal skills.
- Excellent verbal, written, and listening communication skills in English.
- Able to handle multiple activities and prioritize activities based on customer SLAs.
- Thrives within a globally diverse team
Tech Stack
- Cloud
Benefits
- Exceptional technical support to customers and partners via chat, email, phone, and screen shares.
- Health insurance
- 401(k) matching
- Flexible work arrangements