Design and develop step-by-step platform documentation covering configuration, admin console usage, and operational workflows.
Create role-based documentation for Admin, Operations, and Business users.
Produce short (2–5 minute), engaging training videos using screen recordings, callouts, and light animation.
Develop and structure role-based learning paths including quick-start guides and detailed reference materials.
Maintain and update content in line with product feature releases and enhancements.
Collaborate with product, engineering, and support teams to ensure accuracy and completeness of content.
Track documentation and content tasks using Azure DevOps aligned with sprint cycles and releases.
Manage and organize content within knowledge bases and learning platforms.
Ensure content follows localization requirements and accessibility standards.

Total experience 6 years
Strong experience in creating Business Intelligence & Reporting content and documentation.
Expertise in developing technical/product documentation for complex platforms and workflows.
Hands-on experience in creating training videos using screen recording and video editing tools.
Experience in developing e-learning content and role-based learning paths.
Strong understanding of translating configuration-heavy workflows into simple, reusable content.
Familiarity with Azure DevOps for tracking stories, tasks, and acceptance criteria.
Experience working in Agile / sprint-based environments with product and engineering teams.
Knowledge of documentation tools like Confluence, SharePoint, GitBook, MkDocs, Sphinx, MadCap Flare, DITA, or Notion.
Experience with video tools such as Camtasia, Loom, OBS Studio, Snagit, Descript, Adobe Premiere Pro / After Effects.
Exposure to eLearning tools like Articulate 360, Adobe Captivate, or Vyond.
Understanding of knowledge base / LMS / LXP platforms such as SharePoint, Viva Learning, Cornerstone, Docebo, SuccessFactors, or Workday Learning.
Familiarity with localization tools like Smartling, Lokalise, Crowdin and accessibility standards (WCAG).
Strong collaboration skills with cross-functional and distributed teams.

Staff Consultant, Technical Writer

Key skills