Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials, customers, vendors
Receive and process customer orders, complete contract reviews of orders confirming receipt and full details with customer, advise of any customer variations to original order including price or stock availability
Ensure all relevant customs and duties recorded with the sale of product is maintained as applicable with specific customers
Prepare delivery requests with correct customer order information and communicate with third party logistics providers to authorise delivery of goods
Ensure delivery requests are processed promptly and accurately through confirmation of receipt, provision of Certificates of Analysis with delivery requests and obtaining signed proof of delivery forms from the store where required

Must have a “best practice” continuous improvement and customer centric mindset
Excellent verbal and written communication skills
Enthusiastic and highly motivated
Interpersonal awareness with a proven ability to develop and maintain strong relationships and build credibility and trust with internal stakeholders and customers via digital platforms (e.g. phone, video messaging, e-mail)
Results orientated with a solutions-based approach
Agile, highly collaborative and early adopter mindset
Ability to manage complexity and change in a dynamic environment
Ability to communicate and work collaboratively with internal and external stakeholders and as part of a team
High attention to detail
Ability to work autonomously, flexibly and under pressure to meet tight deadlines
Demonstrated ability to proactively problem solve and follow through on allocated tasks to successful completion
Digitally savvy, self-motivated, ability to prioritize and take initiative
Excellent planning and time management skills
Excellent IT Skills and practical knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
3 years’ experience in a customer experience role with a Supply Chain environment or related field
Experience in distribution, chemical or other similar industry advantageous
In-depth knowledge and understanding of customer purchase to pay process.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.
We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Customer Service Representative

Key skills