About this role

Assist customers who need help and certainty when their move does not go as planned
Handle incoming customer calls and initiate outbound calls
Provide support and expertise to customers and roadside assistance service providers
Follow established methods and procedures to ensure customer safety
Handle all files with calm urgency, professionalism and care while meeting quality-related metrics and goals

Fluent in both English and French
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence

French Bilingual Roadside Assistance, Part Time

Key skills