Manage and administer Office 365 services and related cloud productivity tools
Ensure end-user support SLAs, KPIs, and service objectives are met
Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
Lead vendor management and procurement processes for IT solutions and services
Develop, implement, and maintain IT policies, SOPs, and process documentation
Provide first line support for our platform alongside the global support team
Provide email security administration including encryption, spam protection, and DLP
Administer and manage Windows Defender and related endpoint protection platforms
Support global office locations with IT infrastructure and troubleshooting needs
Demonstrate security-first implementation in all technical and process decisions
Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
Maintain expertise in MDM solutions (e.g., Intune, ManageEngine EndpointCentral) and mobile security
Collaborate cross-functionally with Engineering, Product, and Operations teams
Support and administer identity and access management via Azure Entra ID
Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
Ensure effective documentation using Confluence, Jira, and other internal platforms
Continuously learn and support internal platforms, tools, and technologies as needed

5+ years of experience in IT support, security operations, or system administration roles
Deep understanding of IT operations and cloud infrastructure (Azure, AWS, GCP)
Hands-on experience in email security, endpoint protection, and vulnerability management
Proficiency with Microsoft 365, Azure Entra ID, and Windows/macOS administration
Experience with MDM tools like Microsoft Intune, EndpointCentral, or similar
Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
Strong written and verbal communication skills with a customer-first attitude
Ability to document and streamline IT policies and processes
Highly proactive with a solution-driven and security-minded approach
Team player with cross-functional collaboration skills

Technical Operations Specialist

Key skills