Key Account Manager

Role Overview

• Deliver territory performance, meeting or exceeding targets and agreed internal performance metrics.
• Own a defined set of strategic accounts across specialist provider organisations, ICBs and other relevant system stakeholders; drive quarter-on-quarter growth.
• Become an expert in our product and disease data, translating this into compelling, compliant discussions using approved materials to secure clear next steps and support prescribing decisions.
• Conduct effective business planning for each account—setting goals, prioritising actions, analysing performance, and tracking KPIs.
• Lead high-quality, compliant promotional conversations using approved materials; tailor value discussions to stakeholder needs and secure clear next steps/commitments.
• Build trusted relationships with HCPs, clinical influencers and decision-makers; influence behaviour change through structured, needs-led engagement.
• Identify, engage, and develop key customers into credible brand advocates through targeted, needs-led relationship building.
• Tailor communications according to channel preferences, utilising the full omnichannel experience and virtual engagement where appropriate to increase reach.
• Fully responsible for the local territory budget.
• Use insight and data to plan, prioritise and execute account plans; track and manage KPIs and account progress.
• Operate compliantly with Cytokinetics SOPs and systems, including timely, high-quality CRM reporting.
• Develop and execute access strategies aligned to national NHS priorities, regional ICB structures, and local commissioning pathways.
• Engage appropriately with ICB and provider stakeholders (e.g., medicines optimisation, pathway leads) to understand decision routes, priorities and local barriers.
• Identify and progress opportunities for formulary inclusion, pathway optimisation and service-level solutions that support responsible use and sustainable implementation.
• Work cross-functionally (Medical/Market Access/Marketing) to ensure consistent, value-based messaging.
• Map and analyse the local integrated NHS structures to understand decision-making processes, funding flows, and population needs, identifying aligned opportunities for collaborative working.

Requirements

• Science/healthcare-related degree; advanced scientific or business degree advantageous.
• 5+ years UK biotech/pharma experience in secondary care sales and/or field-based market access; cardiology/rare/specialty experience preferred.
• Launch experience required.
• At least 2 years hands-on experience executing local access/adoption work in the field (e.g., regional market access, integrated KAM, hospital pathway roles), with evidence of operational delivery—not just strategy.
• Strong understanding of NHS decision-making, commissioning/provider dynamics and local adoption realities.
• Proven territory ownership and accountability; comfortable operating autonomously in a fast-paced, matrix environment.
• Demonstrable selling excellence: needs discovery, objection handling, and commitment to action (not just relationship management).
• Strong analytical and practical problem-solving skills; able to translate complexity into priorities and actions.
• Strong project management capability; able to manage multiple initiatives and deliver to timelines.
• Comfortable with in-person and virtual engagement; omnichannel experience essential.
• Willing to travel (including overnight) depending on geography and business need; full driving licence.
• ABPI qualified

Benefits

• Health insurance
• Professional development opportunities