Service Desk Analyst – Information Services
Burford, Ontario, Canada
Full Time
1 week ago
$24,080 - $26,040 GBP
No Sponsorship
Key skills
Active Directory
About this role
Role Overview
- Support a wide range of IT activities
- Assist users with access issues
- Set up and configure equipment
- Troubleshoot technical problems
- Support project deployments across different sites
- Respond to IT incidents and logs issues
- Ensure incidents are escalated appropriately
- Maintain accurate system and asset records
- Contribute to continuous improvement by identifying efficient support methods
Requirements
- Strong communicator who can explain technical issues clearly
- Experience in 1st and 2nd line IT support
- Solid understanding of Windows 10, Microsoft 365, Active Directory and networking basics
- Comfortable writing clear documentation
- Full UK driving licence and be open to travel
- Experience with Apple devices, telephony systems
- ITIL certification is a bonus
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers