Develop and maintain excellent client relationships
Meet and exceed client service level agreements
Advise and assist with reporting
Coordinate upgrades and hardware replacements at client sites
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
Maintain customer contacts to enable accurate tracking and reporting
Provide high level marketing support on Ticketmaster no-cost solutions
Provide onsite event support and afterhours office support
Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
Assist with client onboarding and ongoing maintenance
Act as the expert in all facets of access control products

H.S. diploma or equivalent
BA/BS degree is preferred
1+ years of experience with the Ticketmaster System and/or various ticketing system
Overall awareness of the entertainment and sports business is important
Box Office experience is a plus
Knowledge of how TM departments impact on one another, and on outside clients is a plus
Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
Archtics experience is preferred
Strong Microsoft Word, Powerpoint and Excel skills
Service oriented, with strong organizational and communication skills
Able to successfully handle multiple priorities

Client Support Specialist

Key skills