Senior Account Manager – 1 year FTC

Role Overview

• Serve as the primary point of contact for social and content workstreams within Enterprise clients or as the client lead for Scale accounts
• Lead day-to-day management of integrated social campaigns across organic social, paid social, influencer, creator and content production workstreams
• Build trusted client relationships by understanding client business goals, brand positioning, audience behaviours, and social KPIs
• Drive account growth by identifying opportunities to introduce new social products, services, creator partnerships, innovation initiatives, or platform solutions
• Clearly articulate client business objectives and demonstrate how Jellyfish’s social work delivers measurable impact across engagement, reach, brand relevance, and performance
• Translate client goals into actionable briefs and collaborate with internal teams to deliver high-quality social-first creative solutions
• Capture all client recaps, status updates, meeting notes, and next steps with clear actions and accountability
• Partner closely with Integrated Production and Project Management teams to manage timelines, workflows, approvals, and delivery schedules
• Ensure seamless coordination across Social Strategy, Creative, Design, Production, Creator & Influencer, Community Management, and Paid Social teams
• Support the development and execution of culturally relevant, platform-native social content and campaigns
• Champion innovation by staying ahead of social platform trends, creator economy developments, emerging technologies, and audience behaviours
• Confidently present recommendations, campaign updates, performance insights, and strategic opportunities to clients and stakeholders
• Monitor client health metrics including profitability, net revenue growth, NPS, project evaluations, and client satisfaction
• Take ownership of client renewals and contribute to long-term account growth and retention
• Maintain accurate and up-to-date client data, forecasting, scopes, and commercial information in Salesforce
• Implement best-in-class client management practices, ensuring playbooks, financial trackers, status documents, and reporting processes are consistently maintained
• Support campaign reporting by working with analytics and strategy teams to interpret social performance data into actionable recommendations
• Identify operational improvements to enhance efficiency, collaboration, scalability, and profitability across social workflows
• Provide mentorship and support to junior Client Management team members, helping elevate social and client management best practices
• Support onboarding and training of new hires through structured onboarding plans and knowledge sharing
• Promote collaboration, creativity, innovation, and shared success within the team
• Act as a role model across the organisation, demonstrating professionalism, accountability, and commitment to excellence
• Identify and escalate potential risks or challenges proactively, collaborating with Directors and Client Partners to resolve issues effectively
• Identify and escalate potential challenges, collaborating with Director/CP to resolve

Requirements

• 4+ years agency, client-side, platform, or social media experience
• Demonstrated experience managing integrated social campaigns and client relationships
• Experience working across organic social, paid social, influencer, creator, and content production workstreams
• Strong understanding of social reporting, analytics, and performance measurement
• Experience using Google Workspace or Microsoft Office tools (Slides, Sheets, Docs, etc.)
• Comfortable working in fast-paced, matrixed environments with multiple stakeholders and priorities

Benefits

• We ensure our clients reach, influence and connect with the right audiences
• Mentoring junior team members
• Fostering a culture of collaboration, creativity, and excellence