Execute onboarding strategies aligned with company and client objectives
Configure and customize POS systems, including menu-building based on client requirements
Accurately handle client data entry and system configuration
Deliver clear, friendly verbal support and training to customers
Troubleshoot client issues and collaborate with internal/external teams to resolve them efficiently
Provide ongoing external support for both technical POS concerns and general customer service needs
Adapt to a shifting work schedule as needed

2-4 years in a customer-facing role (Onboarding, Implementation, Support, or CSR)
Prior experience building menus within POS platforms (e.g., restaurant tech or POS systems)
Excellent verbal and written communication skills
Strong attention to detail and experience in high-accuracy data entry
Proven ability to manage multiple projects and meet deadlines
Proficiency in Microsoft Excel and Word
Self-motivated and tech-savvy with a client-focused approach

Permanent remote position
Paid bi-weekly via Payoneer/Paypal
Weekend off
Equipment needed: personal computer, webcam, microphone, reliable internet connection

POS Implementation and Onboarding Specialist

Key skills