Directly manage, coach, and develop a team of Client Services Coordinators (IC Level 1)
Execute within Digible’s defined reporting and performance management structure
Conduct regular 1:1s, performance check-ins, and formal reviews
Own onboarding, ramp plans, and ongoing training for new hires
Foster a positive, inclusive, and accountable team culture
Support career pathing and readiness for growth beyond IC Level 1
Project manage daily and weekly workflow for DPH support teams
Own task prioritization, workload balancing, and capacity management
Ensure consistent execution of Coordinator responsibilities, including: Campaign reporting and QA, Salesforce and TaskRay documentation accuracy, Client support tasks timeliness and internal follow-ups, Reporting downloads, audits, and documentation
Act as first-line escalation for execution issues, missed deliverables, or quality concerns
Maintain quality control standards across all Account Coordinator output
Partner closely with the VP of Client Services on team performance, engagement, and development
Partner with the Director of Business Operations on process adoption and compliance, tooling usage and enhancements, standardized execution and operational best practices
Serve as a key partner to Client Service Managers, ensuring support teams are fully integrated into the day-to-day needs of their assigned Level 2 and Level 3 counterparts
Reinforce Digible’s service standards, values, and execution expectations across DPH
Monitor and manage team performance against defined KPIs, including: TaskRay efficiency, error rates (e.g., FOOPs), SLA adherence and on-time delivery, accounts per FTE and client utilization expectations
Identify trends in errors, inefficiencies, or workflow breakdowns
Partner with Client Services and Operations leadership to recommend and implement process improvements
Ensure consistent system usage and adherence to documented SOPs
Requirements
5+ years of experience in digital marketing including account management and project management
1–2+ years of people management or team lead experience
Strong operational, project management, and execution skills
Experience working within structured workflows and systems
Familiarity with project management tools (TaskRay, Asana, Monday.com, etc.)
Comfort managing performance metrics, quality standards, and process adherence
Excellent communication, coaching, and stakeholder management skills
Experience supporting client-facing teams (direct client ownership not required)
Multifamily and/or digital marketing experience is a plus