Consistently deliver exceptional client service in a high-volume production environment
Manage assigned processes and inventory to meet deadlines
Generally handle more complex tasks, higher tiered clients and/or production volume
Effectively display the ability to manage time well by completing all work types within the established deadlines, set appropriate work-related priorities, concentrate on the main objectives, and avoid unnecessary interruptions
Research, collect and fill gaps for missing data to ensure accuracy
Utilize various tools to analyze, query, and manipulate data according to defined business procedures
Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
Actively engage in additional projects and responsibilities (i.e., Continuous Improvement, Mentorship and Cross Training)
Requirements
High school diploma, GED or equivalent required; bachelor’s degree preferred
3+ years of relevant experience with the ability to consistently exceed standards related to proficiency, quality, competency, and job knowledge
Client service-oriented experience required
Provide exceptional client service in a high-volume production environment
Manage time, set priorities, and meet deadlines
Intermediate computer skills with strong aptitude to learn new systems and applications
Clearly understand basic property related documentation from a variety of sources
Strong analytical and critical thinking to synthesize information from multiple sources to resolve problems
Detailed oriented to process data accurately
Ability to collaborate with others and provide status updates
Excellent verbal and written communication skills
Willingness to learn, adapt, and grow
Professionalism demonstrated by ethical conduct, accountability, and collaboration
Benefits
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!