Senior Associate, Research Operations

Role Overview

• Consistently deliver exceptional client service in a high-volume production environment
• Manage assigned processes and inventory to meet deadlines
• Generally handle more complex tasks, higher tiered clients and/or production volume
• Effectively display the ability to manage time well by completing all work types within the established deadlines, set appropriate work-related priorities, concentrate on the main objectives, and avoid unnecessary interruptions
• Research, collect and fill gaps for missing data to ensure accuracy
• Utilize various tools to analyze, query, and manipulate data according to defined business procedures
• Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
• Actively engage in additional projects and responsibilities (i.e., Continuous Improvement, Mentorship and Cross Training)

Requirements

• High school diploma, GED or equivalent required; bachelor’s degree preferred
• 3+ years of relevant experience with the ability to consistently exceed standards related to proficiency, quality, competency, and job knowledge
• Client service-oriented experience required
• Provide exceptional client service in a high-volume production environment
• Manage time, set priorities, and meet deadlines
• Intermediate computer skills with strong aptitude to learn new systems and applications
• Clearly understand basic property related documentation from a variety of sources
• Strong analytical and critical thinking to synthesize information from multiple sources to resolve problems
• Detailed oriented to process data accurately
• Ability to collaborate with others and provide status updates
• Excellent verbal and written communication skills
• Willingness to learn, adapt, and grow
• Professionalism demonstrated by ethical conduct, accountability, and collaboration

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!