Install and provision Microsoft based EDI Software in Azure, and Customer, hosted environments with new customers and their Technical resources
Install and Provision SAP Business One based EDI Software in a Cloud tenant, and Customer, hosted environments with new customers and their Technical resources
Engage with Consultants, Development, and Customers for system upgrades, server migrations, and other required system maintenance
Engage with Development and Product Management to develop, scale, and improve production systems and services
Provide specialized level support to Tier 2 support teams by providing incident recovery, root cause diagnosis, troubleshooting, documentation, and training
Develop automated procedures to assist with the operations of applications including but not limited to build deployments, stop/start routines, and infrastructure deployments
Participate in an on-call support schedule
Communicate with internal groups about issues that affect Service Level Goals
Facilitate problem recognition, research, isolation, resolution and follow-up for network problems, and collaborating on the most complex problems with appropriate staff / departments, when necessary
Participate in peer-training and cross-training initiatives
Work with AI tools on automation and process improvement initiatives

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent combination of education and experience
Ability/aptitude to understand and work effectively with technical data/processes
Strong interpersonal skills and oral/written English communication skills
Strong analytical and problem-solving skills
Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment
Demonstrated analytical troubleshooting methodology with strong decision-making skills
Experience with, or exposure to, programming languages such as Powershell, and .Net
Experience in SQL scripting languages

App Engineer

Key skills