Key skills
ShopifyCommunication
About this role
Role Overview
- Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
- Composing word-perfect emails, tweets and other social media messages
- Acting as a brand ambassador for SPOKE
- Troubleshooting issues, and finding smart and practical solutions to any customer queries
- Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
Requirements
- Previous customer service experience (in any capacity)
- Word perfect english
- Outstanding attention to detail
- Excellent communication skills
- Energetic and positive character
- A quick learner with a "can do" attitude and a willingness to roll up your sleeves
- An interest in eCommerce and menswear
And you get bonus points if:
- You have experience with Dixa and Shopify
- You're not just looking for a boring 9-5! (there will be some weekend work too)
- You know your way around an Excel (or Google) sheet
- You have prior start-up experience
Benefits
- A competitive salary
- 25 days of holiday
- and 1 additional for each year of service
- Vitality health insurance
- A shiny MacBook
- A fun and varied social calendar
- 3&2 working week
- work from home (or anywhere else) 2 days per week
- Perhaps the most generous 'trouser allowance' anywhere in the world*