About this role
Role Overview
- Provides second-level technical client support
- Monitors and resolves support requests
- Performs deep analysis of the operating system
- Handles Cyber incidents, system crashes and bug fixes
- Identifies efficiencies and improvements in workflow
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Attends training sessions or shadowing activities and obtains industry-related certifications
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
- 1 years of security experience in a client-focused environment, and/or working in a security operations center
- At least two intermediate-level certifications in Managed Security Services disciplines,
- Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities