Key skills
ERPSFDCSparkAICRMSAPCommunicationPresentation SkillsSales
About this role
Role Overview
- Proactively deliver strategic messages and roadmaps to both new and existing customers within the Local Account Groups
- Work with the Business development (sales) team to develop and execute selling strategies
- Provide pre-qualification expertise to evaluate customers' business needs and align them based upon Avanade differentiators
- Consistently build depth in breadth in technology expertise through Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements
- Help the customer see what is possible with technology (visionary)
- Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
- Deliver quality presentations (both written and oral) and customized product demonstrations (POC)
- Serve as the Solution lead for new opportunities and direct large proposal efforts
- Understand customer business requirements to the depth you are able to spark conversation around new opportunities (what is possible with technology)
- Build relationships with Accenture, Microsoft, industry groups and customers
- Give input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning
- Represent Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand
- Contribute to the development of Avanade intellectual property, including assets and knowledge capital
- Evangelize the Customer Service/Contact Centre solutions across the Global regions
- Project kickoff support
- Customer/Prospect training
Requirements
- Minimum BS/BA in a technical discipline or equivalent.
- 10+ years experience in CRM either in pre sales, customer solution development. A delivery background is desirable.
- 10+ years exposure to Contact Centre technologies (eg. Nice, Genesys, Avaya, SAP);
- Data & AI, ERP experience is considered an asset
- Technical/Other Skills: SFDC knowledge is an asset.
- Demonstrated success in the leading and managing of people in a team-based environment.
- Excellent presentation skills.
- Strong written and verbal communication skills.
- Strong consulting and client facing skills.
Tech Stack
- ERP
- SFDC
- Spark
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities