Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
Manage support tickets via Zendesk, with occasional live chat or voice support where needed
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
Improve documentation and knowledge sharing across global support teams
Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
Identify recurring problems and suggest improvements to systems, workflows, and documentation

Linux systems experience: You're comfortable in the terminal and can navigate production environments
Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
Networking basics: You understand how the internet works and can debug issues with DNS, SSL, CDN, etc.
Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.

Cloud Support Engineer

Key skills