Manage day to day operations of the TM&CL programs, including direct oversight of the managed service providers (MSP) to drive a good user experience.
As a key member of the Excellence and Experience team, provide proactive support to end users through providing quick resolution to end program queries encompassing processes, strategies, systems and the organization.
Build strong internal stakeholder relationships through supporting cross functional teams that address and resolve complex issues.
Develop and deploy program management training and awareness sessions supporting existing needs and new initiatives.
Act as SME to lead key delivery initiatives including new country and business unit implementations and strategic deployments.
See opportunities to improve Procurement operations and processes through running improvement and innovation initiatives.
Monitor and measure effectiveness of day-to-day MSP performance, interfacing back to bp’s internal businesses and stakeholders.
Develop and own working relationships with users across the wider bp businesses.
Required participation to deliver a 24/7 coverage to handle to conclusion, any incidents impacting bp employees.
Requires adherence to bp’s HSSE policies, bp Incident Management Plans and direction provided by Group Crisis & Continuity Management, Security/Group Health and on the ground Incident Management teams.

An undergraduate degree (ideally in procurement or business) or equivalent experience
Minimum 4 years-experience in a global contingent labour or travel program management role
Strong project management and problem-solving skills
Experience in delivering communication and change management plans and campaigns.
Experience of working cross culturally and in an international environment
Ability to communicate and influence across different levels in the organization
Engaging and collaborative way of working
Resilient and experienced in working in multifaceted environment
Skilled in delivering customer service
Proven experience in working through crisis situations (i.e. evacuations, locating travellers during an emergency incident, provide clear guidance and communication to employees impacted in an event, recovery to business-as-usual state)

A company culture where we respect our diverse and unified teams
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
And many other benefits.

Contingent Workforce Lead – Travel, Meetings, Events

Key skills