Participate in projects that require quality control, research, data compilation and analysis to ensure compliance with the bank’s Customer Remediation Policy
Support issue and business line management with research, data analysis, documentation and execution
Accept ownership of the data used within all CBB customer remediation events and verify any component required during validation
Maintain awareness of bank, regulatory, and industry changes and trends
Contribute to CBB Risk Data Team projects or project implementation
Perform other duties as assigned

Seven to ten years of applicable experience
Bachelor's degree or equivalent work experience
SQL/SAS coding experience
Five years of experience with bank systems
Five years in a reporting, analytics, or technology environment
Strong problem-solving, process facilitation, project management, and analytical skills
Excellent interpersonal, written, and verbal communication skills
Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact CBB
Advanced understanding of CBB products, services, systems, and associated risks/controls, as well as supporting operational functions
Python experience
Advanced Excel computer skills and database knowledge
Experience with SharePoint or TEAMS
Comfortable working in a team environment with layers of required review/approval
Ability to work in a fast-paced environment with large workloads

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Customer Remediation Quality Control Data Analyst – Consumer & Business Banking Risk

Key skills