Customer Success Manager

Role Overview

• enable hospitals and clinics across North America to share imaging records digitally with patients.
• Empower over 2 million patients to discover a better healthcare experience.
• Own, manage, and grow a dedicated book of business.
• Become an expert on PocketHealth marketing programs.
• Build strong relationships with key stakeholders across your accounts.
• Present tailored demos & training of PocketHealth to staff at all levels.

Requirements

• Existing experience as a CSM or similar where expansion & growth has been a key focus.
• A university degree is required, ideally in a health-related field (e.g., BSc, Nursing, Medical Radiation Technology).
• Familiarity with healthcare environments and terminology (e.g., PACS) is a strong asset.
• Relationship building is a must in this role.
• You have a valid driver’s license, a passport, and access to a reliable vehicle for travel.
• Your organizational skills allow you to manage a book of 30+ accounts with ease.
• You take ownership of the growth in your book of business and do what it takes to get it done
• and get it done well.

Benefits

• competitive salaries and benefits (including stock options for every employee!)
• four weeks of paid time off
• unlimited paid wellness days
• extended mental health coverage
• 16 weeks of parental leave top-up