Key skills
AICommunicationCustomer Success
About this role
Role Overview
- Own and manage assigned customer accounts (Domestic & International)
- Ensure zero long-pending issues with strict SLA adherence
- Drive CSAT and NPS outcomes through proactive engagement
- Maintain high-quality business communication (written & verbal)
- Conduct customer onboarding sessions and drive product adoption
- Create and share customer reports and insights with Customer Success Managers
- Support renewal readiness through engagement and value delivery
- Develop knowledge base / product support content
- Handle escalations and cross-functional coordination
- Deliver consistently on KPIs and KRAs
Requirements
- Minimum Education: Graduate (Non-Law background mandatory)
- Strong command over English + at least 1 Indian regional language
- Prior experience in Customer Success / Support / Account Handling preferred (As an internship, for freshers)
- Mandatory working knowledge of: ChatGPT, Google LM / similar AI tools
- Ability to: Draft professional communication, Create knowledge base content, Assist in structured troubleshooting
Benefits
- Performance-linked incentives (based on role/interview)
- PF / ESIC as per Indian labor laws